Help centre
Frequently asked
questions.
Everything you need to know about VANVIOR, our products and our launch on TikTok Shop U.S.
Shopping with VANVIOR
Where can I buy VANVIOR products?
We are preparing to launch on TikTok Shop U.S. This website does not take orders. Join the launch list on our homepage to hear when we open.
When do you launch?
We will announce our launch on this website and to everyone on the launch list.
Do you ship outside the U.S.?
Our first launch is for customers in the United States through TikTok Shop. Businesses in other regions can contact us about wholesale.
Products & authenticity
Are your products authentic?
We source only from brands or their authorized distribution partners. Every product we list must meet this standard.
Are the images on this site real photos?
Product images are digital renderings created for presentation, and campaign imagery includes AI-generated visuals. Packaging may vary; always check the label on the product you receive.
Where can I find full ingredient lists?
Full ingredient lists will be published on each product listing at launch, and are always printed on the product packaging.
Can you recommend products for a skin condition?
Our Journal and Ingredient Atlas cover general skincare information. For medical skin concerns, please consult a dermatologist.
Orders, shipping & returns
How will shipping work?
Orders will be placed and processed through TikTok Shop. Shipping options, timing and costs will be shown at checkout when we launch. Shipping & returns
What is the return policy?
Returns for TikTok Shop orders will follow TikTok Shop’s policies together with the return terms we publish before launch.
Business
I represent a Korean brand. How can we work together?
See For Brands for our partnership models and send a proposal there.
Do you offer wholesale?
Yes, for qualified businesses. Send a wholesale inquiry with your company details and products of interest.
Creator and press enquiries
Use the contact form or email vanviorbeauty@gmail.com.
Still have a question?
Our team replies by email in English or Korean.

